Composability is a system design principle that deals with the inter-relationships of components. A highly composable system provides components that can be selected and assembled in various combinations to satisfy specific user requirements.
In information systems, the essential feature that makes a component composable is that it needs to be modular. Modules can be deployed independently, although they may cooperate with other components.
The caseworking module works around three composable elements; the person (or citizen, student, etc), resources and the services they provide.
Read our blog what is case management, by clicking here.
Case management is everywhere in government (central government departments and local authorities) as well as in industries like Higher Education. This is because nearly everything that a public body/educational establishment does is case management in some form or another.
Whether you are providing health services, transportation, housing, or any one of many other different kinds of services, they all work on the concept of providing a service to a person. The computer record that is created to manage this service (which in some cases might still be a paper record) is a case.
Historically, providing services to people was achieved by individual departments/public bodies creating their own processes, case files and then dedicated, single-use IT systems for discrete business requirements.
This has led to a proliferation of IT systems managing information about service users. For example a Local Authority or University may have many applications all holding the same person data, many times over.
This is a data quality nightmare in terms of the business process efficiency, customer service quality and in respect of FOI (Freedom of Information), GDPR (General Data Protection Regulation) and DPA (Data Protection Act) requirements.
It's not realistic to imagine replacing all of the person-related data repositories in one go, so what's the alternative? A composable Case Management solution is perfect for this scenario. By starting with one business process you are more likely to get buy-in from your stakeholders.
By using a composable system built on our highly configurable development platform, your risks will be reduced even further, as will your costs and your time to delivery.
With a single citizen repository, successive implementations become easier, as a large proportion of the work is already done. And, where customers consume more than one of your services, they will benefit from faster interactions as their personal information are transferrable from one service to another.
Moreover, if through the use of your services a person needs to submit a form of ID, this data can be held on their citizen record. If another service also requires ID, then rather than asking again for proof of ID, the information stored can be used. If, however, the form of ID was suitable for the first service, but a higher standard of ID (like a driving license) is required for the next, this kind of rule can be implemented with ease.
This is just one example benefit of our development platform, called kinodb. The platform is incredibly scalable, so this is really just the beginning…
Read our blog post on filling in the gaps in your IT estate, here.
The case management module has been used by several councils for many different use cases. For example:
Our pre-configured local government platform is used by Camden Council for HRA (Homelessness Reduction Act) casework, where caseworkers help prevent citizens from becoming homeless or provide assistance to those who already are.
In St. Helens Council it has been configured to provide support for those leaving the care system.
"In developing the Homelessness Reduction Act case management application, a number of reusable common components have been created that will in turn be used more widely across other council services and form part an overarching suite of components that will be used to develop a further pipeline of user centric applications."
We build applications for our clients using our own development and deployment platform. This enables our developers to provide applications to our customers much faster than through traditional development methodologies.
Moreover, unlike a COTS package, our solutions are incredibly flexible which means that your new custom application will enable you to deliver your business processes exactly as you want them to be. You won't be restricted to a "best-fit" off-the-shelf solution.
Additionally, due to our unique platform, your new application will be technology neutral. This means that regardless of what happens on the future, your application will seamlessly work on new browsers and devices. .
Take a look at the projects that we have delivered and what our clients say about us here.
We can deliver proof-of-concept projects to allow your business and technical users to see the productivity of the platform, in as little as a week. Stakeholders can experience first-hand the productivity and flexibility of the platform when it comes to responsively meeting evolving requirements.