Casefiles

Composable Case Management 

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CaseManagement

Composable Case Management

The integrated case management functionality is a module that can be customised to meet your specific case management requirements.

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Question

What is Composable Case Management?

Composability is a system design principle that deals with the inter-relationships of components.  A highly composable system provides components that can be selected and assembled in various combinations to satisfy specific user requirements.

In information systems, the essential feature that makes a component composable is that it needs to be modular.  Modules can be deployed independently, although they may cooperate with other components.

The caseworking module works around three composable elements; the person (or citizen, student, etc), resources and the services they provide.  

Read our blog what is case management, by clicking here.

Case Management

Case management is everywhere in government (central government departments and local authorities) as well as in industries like Higher Education.  This is because nearly everything that a public body/educational establishment does is case management in some form or another.

Whether you are providing health services, transportation, housing, or any one of many other different kinds of services, they all work on the concept of providing a service to a person.  The computer record that is created to manage this service (which in some cases might still be a paper record) is a case.

Historically, providing services to people was achieved by individual departments/public bodies creating their own processes, case files and then dedicated, single-use IT systems for discrete business requirements.

This has led to a proliferation of IT systems managing information about service users.  For example a Local Authority or University may have many applications all holding the same person data, many times over.

This is a data quality nightmare in terms of the business process efficiency, customer service quality and in respect of FOI (Freedom of Information), GDPR (General Data Protection Regulation) and DPA (Data Protection Act) requirements.

CollageHRA2

 

The Solution

It's not realistic to imagine replacing all of the person-related data repositories in one go, so what's the alternative?  A composable Case Management solution is perfect for this scenario.  By starting with one business process you are more likely to get buy-in from your stakeholders.

By using a composable system based on the highly configurable kinodb low-code platform, your risks will be reduced even further, as will your costs and your time to delivery.

With a single citizen repository, successive implementations become easier, as a large proportion of the work is already done.  And, where customers consume more than one of your services, they will benefit from faster interactions as their personal information are transferrable from one service to another.

Moreover, if through the use of your services a person needs to submit a form of ID, this data can be held on their citizen record.  If another service also requires ID, then rather than asking again for proof of ID, the information stored can be used.  If, however, the form of ID was suitable for the first service, but a higher standard of ID (like a driving license) is required for the next, this kind of rule can be implemented with ease.

This is just one example benefit of kinodb.  The platform is incredibly scalable, so this is really just the beginning…

Read our blog post on filling in the gaps in your IT estate, here.

"Establish the technical capabilities to enable the expansion of digital services horizontally across the organization and ecosystem. Do this by implementing an enterprise integration platform as a service solution, packaged business capabilities, a low-code/no-code solution and a digital identity management solution".
Predictions for 2021: Governments Tackle Transformation Out of Necessity
Gartner research paper

Example use-case: Local Government

The case management module has been used by several councils for many different use cases. For example:

Our pre-configured local government platform is used by Camden Council for HRA (Homelessness Reduction Act) casework, where caseworkers help prevent citizens from becoming homeless or provide assistance to those who already are.  

In St. Helens Council it has been configured to provide support for those leaving the care system. 

CaseworkCollage

"In developing the Homelessness Reduction Act case management application, a number of reusable common components have been created that will in turn be used more widely across other council services and form part an overarching suite of components that will be used to develop a further pipeline of user centric applications."
Jack McGarrigle, Head of Applications and Digital Development
London Borough of Camden

Why should I choose datb?

Our low code platfrom is a incredibly agile; its entirely metadata-driven approach to design, development and deployment enables an iterative and incremental approach to discovering requirements and developing solutions through the collaborative effort of developers and end users.

As a platform, kinodb manages your data and the applications that act on it in tandem.  Creating new functionality from scratch or changing existing capabilities to meet new requirements are both quick and easy.

As developers work, every change is immediate, giving instant visibility of its impact.  kinodb's change management capabilities allow a set of changes to be propagated to test and production environments as soon as they are ready, encouraging the adoption of a minimum viable product approach to implementation.

The transparency afforded by the metadata-driven approach means that changing existing functionality is quick and safe, as any developer can reliably assess the impact of any proposed change.

This approach greatly increases productivity, whether developing new functionality or, perhaps more importantly, when making changes to an existing system.  Risk is reduced; timescales are shorter and more predictable.  Developers iterate and implement in short sprints, so where timescales are tight, core functionality can be made available quickly, with subsequent iterations delivering features as they are required.

More on the benefits of kinodb can be found by clicking on this link.

Question

What does this mean?

Unlike our competitors we will not just leave you to it. Other low-code products provide you with a toolkit which provides the capability to business users to create apps.

However, working with datb, is different.  Our highly experienced developers and project delivery professionals will ensure that your new line of business application meets your business needs, by working alongside you every step of the way.

Getting started

We can deliver proof-of-concept projects to allow your business and technical users to see the productivity of the platform.  Stakeholders can experience first-hand the productivity and flexibility of the platform when it comes to responsively meeting evolving requirements.

However, if you would rather build you own we will train your teams on how to build, deploy and operate your applications.

Further reading

Below is a list of other pages that you may find useful:

Industry pages: Public sector, Local Government, Higher Education.

Avoiding a proliferation of applications blog.

Low-code for the enterprise blog.

kinodb makes big, difficult things easy (and simple things trivial) blog.

Find out more

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