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Self-service portals

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SelfService

Self-service portals

Self-service features allowing your customers to access the content they need, when they need it, on any device.

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Customer facing portals

The provision of services to customers via a portal with a secure sign in and user authentication is increasingly a must-have capability. Whether your customers are internal to your organisation or individuals or organisations outside it, it’s important to have a robust and flexible system to capture and manage the necessary data.

The majority of out-of-the-box solutions are targeted at very specific use cases, so you may end up with multiple products covering your portfolio of requirements. With kinodb it has never been easier to create your own application with a customer interface, whilst still meeting your organisation’s strategic and security requirements.

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We have created externally facing portals for many of our clients, from utility companies to organisations providing event management, like The Network Group and organisations providing educational content like Maths With Parents.

With kinodb you can have your secure, tailor-made customer facing applications operational in a fraction of the time that it would take to have a bespoke application built, and it will cost considerably less; all of this is possible without having to write any code.

Self-service

A key feature of the secure datb portal is the ability to provide self-service. With people working and living their busy lives at all hours of the day, it is important to be able to provide the services that your customers/suppliers expect, when they require them.

There are a number of key factors that will trigger an organisation to develop a self-service portal. The need to create a portal can start from an internal requirement to improve communication between departments, or through external factors such as providing customers or suppliers with documentation (invoices, policies, product information etc). Some of the key drivers of a self-service web portal include:

 

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  1. Improve internal communications between employees and departments. Internal self-service portals may include, HR, finance (submitting expense claims), help desk, etc.
  2. Providing customers or suppliers with relevant information and documentation
  3. Share information and documentation between multi-location office premises including national and international offices
  4. Streamline customer service processes by allow the customer to raise and track their own support tickets
  5. Extend existing business systems with additional functionality

As with any application built on the kinodb platform, an application with self-service features can be demonstrable in just a few days. This means that the processes can be tested, and any issues resolved sooner; any wrinkles in the process can be identified and problems rectified before it is released to your real end-users.

The self-service features can be configured so they are incredibly intuitive, enabling their use by anyone without training or guidance.

Your customer-facing application can be in production faster than ever before. And when your needs change, the application can be enhanced and redeployed with ease.

Why kinodb?

datb customers are using applications that were first implemented over 15 years ago:  these applications have been changed to accommodate new business requirements, but never because of changes to technology.

The past fifteen years have seen many new technologies: visualisation, cloud, mobile devices and so on.  But, every kinodb application is defined within a metadata model.

This approach separates the application definition from its technical implementation.

The metadata model contains the entirety of the application's definition, but none of the technology required to turn that definition into a running application.  This means that incremental releases of the kinodb platform provide all of the updates required to keep every application fully aligned with changing technologies, standards and devices.

The application only needs to change when business needs dictate it.

Regardless of the fact that databases have evolved, web standards have changed, cloud hosting is mainstream, entirely new classes of mobile devices now exist, and the security landscape is very different, every kinodb application is completely up to date.

Our customers' applications just keep on running; a kinodb application is the opposite of legacy.

Read our blog post on the opposite of legacy here, or for more information on the benefits of using kinodb, please click here. 

Getting started

We can either train your teams on how to build your applications in-house or we can do it for you.

With many of our clients we can have a PoC application up and running in just a couple of weeks which allows your business process owners to feedback iteratively so should your requirements change, the application will adapt.

Clients using self-service portals in their applications include:
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