3 min read

What is case management?

By Dave Francis on Mar 9, 2021 11:45:14 AM

20 years-ago I was a caseworker in a central government department. So, for me, talking about case management, it is easy to think of paper “case files”. These were cardboard folders that would typically hold all correspondence, reference documents, decisions, minutes on the decision-making process; everything that you needed to know regarding the “case”.

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