Composable Case Management 

Local Government Platform

CaseManagement

Composable Case Management

The integrated case management functionality within the Local Government Platform (LGP) can be customised to meet your specific case management requirements.

What is Composable Case Management?

Composability is a system design principle that deals with the inter-relationships of components.  A highly composable system provides components that can be selected and assembled in various combinations to satisfy specific user requirements.

In information systems, the essential feature that makes a component composable is that it needs to be modular.  Modules can be deployed independently, although they may cooperate with other components.

The caseworking module within the LGP works around three composable elements; the citizen, resources and the services they provide.  

"The future of Government Social Services is Composable Case Management"
Rick Howard, Research Analyst
Gartner

Case Management in Government

Case management is everywhere in government.  This is because nearly everything that a public body does for a citizen is case management in some form or another.

Whether you are providing health services, transportation, housing, or any one of many other different kinds of public services, they all work on the concept of providing a service to a citizen.  The computer record that is created to manage this service (which in some cases might still be a paper record) is a case.

Historically, providing services to citizens was achieved by individual departments/public bodies creating their own processes, case files and then dedicated, single-use IT systems for discrete business requirements.

This has led to a proliferation of IT systems managing information about service users.  Typically, a local authority will have many applications all holding the same citizen data, many times over.

This is a data quality nightmare in terms of the business process efficiency, customer service quality and in respect of FOI (Freedom of Information), GDPR (General Data Protection Regulation) and DPA (Data Protection Act) requirements.

The Solution

It's not realistic to imagine replacing all of the citizen-related data repositories in a local authority in one go, so what's the alternative?  A composable Case Management solution is perfect for this scenario.  By starting with one business process you are more likely to get buy-in from your stakeholders.

By using a composable system based on a highly configurable low-code platform, your risks will be reduced even further, as will your costs and your time to delivery.

The Local Government Platform by datb is a configurable composable case management solution that can scale up to as many business processes as you require.

With a single citizen repository, successive implementations within LGP become easier, as a large proportion of the work is already done.  And, where customers consume more than one of your public services, they will benefit from faster interactions as their personal information are transferrable from one service to another.

Moreover, if through the use of your services a citizen needs to submit a form of ID, this data can be held on their citizen record.  If another service also requires ID, then rather than asking again for proof of ID, the information stored can be used.  If, however, the form of ID was suitable for the first service, but a higher standard of ID (like a driving license) is required for the next, this kind of rule can be implemented with ease.

This is just one example benefit of the Local Government Platform.  The platform is incredibly scalable, so this is really just the beginning…

"Establish the technical capabilities to enable the expansion of digital services horizontally across the organization and ecosystem. Do this by implementing an enterprise integration platform as a service solution, packaged business capabilities, a low-code/no-code solution and a digital identity management solution".
Predictions for 2021: Governments Tackle Transformation Out of Necessity
Gartner research paper

Case Management in LGP

The LGP case management module has been used by different councils for many different use cases. For example:

LGP is used by Camden Council for HRA (Homelessness Reduction Act) casework, where caseworkers help prevent citizens from becoming homeless or provide assistance to those who already are.  Find out more by clicking here.

In St. Helens Council LGP has been configured to provide support for those leaving the care system. Find out more by clicking here.

CaseworkCollage

Why LGP?

The kinodb low-code platform that the Local Government Platform is based upon is already an incredibly quick and easy way to build the application that you need.  LGP takes this a step further by having a series of pre-built modules to speed implementation.

This means that a lot of the functionality can be configured by a system administrator; developer assistance will not be necessary should a new process step need to be added, or a new action defined.

LGP is incredibly fast to deploy and exceptionally easy to manage and is available via browser on any device.

With secure web services, payments, and the ability to share citizen information across your applications, LGP provides a very safe and efficient way to build an enterprise scale system without needing to resort to tactical solutions for emerging or urgent business needs.

Furthermore, as LGP is configured in the model, rather than in code, your application cannot go out-of-date.  The platform is constantly updated to ensure that it works on emerging technologies, such as new browsers and devices; therefore, you do not need to worry about the application becoming obsolete.

LGP is the fastest way to provide application services for your internal users and local data services for your citizens.

"In developing the Homelessness Reduction Act case management application, a number of reusable common components have been created that will in turn be used more widely across other council services and form part an overarching suite of components that will be used to develop a further pipeline of user centric applications."
Jack McGarrigle, Head of Applications and Digital Development
London Borough of Camden

Getting started

We can either train your teams to build applications in-house (St. Helens local authority have done just that) or we can configure, build and maintain systems for you.

We can deliver proof-of-concept projects to allow your business and technical users to see the productivity of the platform.  Stakeholders can experience first-hand the productivity and flexibility of the platform when it comes to responsively meeting evolving requirements.

Benefits

delivering your project with the kinodb low-code platform leads to:

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Protection against obsolescence

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Reduction in delivery timescales

Project failures

Find out more

Download our LGP brochure; you won't need to give us your personal details.  Or click on contact and one of our team will be in touch.

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